Prima casino has recorded safer-play controls
Prima casino’s recorded safer-play options include deposit limits, reality checks, self-exclusion and a pause-of-play feature. The information below distinguishes those controls from account status and closure rules.
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This table summarizes the available safer-play controls and the specific settings or conditions recorded for each.
| Control or condition | Recorded setting |
|---|---|
| Deposit limit | Daily |
| Deposit limit | Weekly |
| Deposit limit | Monthly |
| Reality check | Every 60 minutes |
| Self-exclusion duration | Temporary or permanent |
| Self-exclusion request | From the account profile or through customer support |
| Self-exclusion effect | Gaming access and promotional notifications are blocked during self-exclusion |
| Permanent self-exclusion reopening | Only after at least 6 months |
| Pause of play | From 1 day up to 3 months |
| Limit increase cooling-off period | At least 48 hours |
The recorded account eligibility and status rules are set out below; the catalog listing for Prima casino is available at https://primacasino.eu.com/.
| Account condition | Recorded rule |
|---|---|
| Minimum age | 18+ |
| Allowed country | Romania |
| Number of accounts | One account |
| Registration field | Email address |
| Registration field | Password |
| Registration field | Acceptance of the terms |
| Inactivity threshold | 1 year without transactions |
| Status after inactivity threshold | The account is considered inactive and closed |
These rows describe the recorded handling of a balance when an account is closed for inactivity, including the condition that applies if the declared bank details are invalid.
| Condition | Recorded treatment |
|---|---|
| Positive balance and valid declared bank details | Sent to the declared bank account |
| Declared bank details are invalid | The player must provide new valid details within 1 year |
| No new valid bank details within that period | The balance is transferred to the state budget |
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The recorded responsible-play organizations include the following services and resources.
- Joc Responsabil helpline — available 24/7 at 0800.800.099
- jocresponsabil.ro live chat
- centrularmonia.ro
- themind.ro
- castlecraig.ro